Four Key Elements
Our research and experience has established any business challenge can be improved by approaching the issue from the perspective of four key elements. We have shown time and again these are the keys to improvement and embraced sustainability for any solution. Of course the tricky part is approaching each of them correctly.
Improvement Approach
Our approach is simple; but difficult for most organisations to execute well without some initial expert guidance and tailored, flexible support. We make implementation practical and easy, promoting integration of improvement activities with immediate movement and motivation for change in the workforce.
Our holistic and flexible approach uses elements from our 4 key concepts to ensure fit for purpose Program Delivery and Change Management.
Program Delivery And Change Management
Business Management Framework
This element ensures that the business context for any improvement is robust. It is also a great place to start if clarify on why we are trying to improve something in the business is missing. This element is also used to good effect in cross functional improvement to establish the Business Management Framework and then detail out all the core work functions of the business together showing how they interact and contribute to achieving the business goals.
Coaching and Facilitation
This element focuses on self-improvement of key individuals who are critical to the success of an improvement program. It considers the leadership, influencing and doing roles an individual is required to do in an effective improvement program. We design the coaching program to meet their needs, the business needs and support them with identifying and overcoming any restraints. It also considers aspects of the the organisational culture that may be or become an improvement constraint.
Voice of the Customer
This can take many different forms so that stakeholders, customers and cross functional departments in a service and support relationship can align on what is required and provide constructive feedback anonymously through a third party. The input from this is exceptionally useful to see what really matters to others and leads to indirectly resolving people, relationship and cultural constraints.
Core Work Improvement
This is the area in traditional improvement program approaches that generally gets the most attention in isolation from the other elements. Omega works in the area with a constant overlay of the other elements to ensure the right and critical few things are being worked on to achieve the aligned business outcomes and all constraints are either removed or recognised as boundaries. This sets the right organisational scene, tone and improvement environment up for success. The core work improvement can entail all aspects of process, systems and people but with the Omega.